Refund Policy

If you are not satisfied with your purchase, you can request a refund within 30 days of your order date. Refunds are issued to the original payment method.

Refunds are processed by our payment provider and Merchant of Record, Paddle. Visit paddle.net with your order details to request one, or contact us at contact@bskysec.com and we will help you through it.

Where a refund is issued, the corresponding credits are removed from your balance (never below zero) and the reversal is recorded in your credit ledger. Credits you have already spent on completed renders reflect compute we have paid for on your behalf, so please request a refund before spending your balance if you are unsure about the service.

Separately from refunds, if a render fails on our side you are not charged for it: the credits for that job are returned to your balance automatically and logged in your ledger. You do not need to contact us for this.

BlueSky Consulting handles refund questions alongside Paddle — write to contact@bskysec.com and we will respond promptly.